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Refund & return
We work hard to keep our customers satisfied. If you are unhappy with your purchase, please continue below:
Contact us via e-mail (onlinesales@directworkwear.com), our main store number (780) 988-2967 or Toll-Free: 1-800-661-9647.
E-mail is usually fastest and we will reply by telephone and/or e-mail, which ever you prefer.
If we are at fault we will refund your full purchase amount plus the shipping cost.
If you are dissatisfied with the product we must be advised within 14 calendar days and the item(s) must be returned unused and unworn in order to qualify for a refund. Refund does not include return shipping costs.
All items must be properly packaged for shipping.
We will not accept any COD returns or exchanges. Parcels will be refused.
Qualified refunds will be processed within five (5) business days following approval and receipt of your returned item. Please be aware that some financial institutions may require additional time to process refunds.
Exchanges will be processed within 48 hours, (except holidays and weekends) or if item is not currently available you will be advised with either a phone call or by e-mail.
Please ship to:
Direct Workwear Ltd
5361 Gateway Blvd.
Edmonton, AB T6H 4P8
(780) 988-2967
**Please note: Returns or Exchanges for items that have been personalized (ex. Embroidery, striping, hems/alterations, etc.) will require a manager’s approval**
Thanks,
DWW Team
